
dive into relax
Frequently Asked Questions
How can I book a tour?
Reservations for all boat tours can be made on our website. Choose a day that fits your travel schedule. Our customer service team will also be happy to take reservations via email, over the phone or via our Whatsapp chat.
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How can I change the number of participants?
To change (add or remove) the number of participants, please contact us within 24 hours prior to the start of the tour at the email address: info@bellavitaprocida.com.
How can I change the date or time of a reservation?
To change a reservation (date or time) please contact us within 48 hours prior to the start of the tour at the email address: info@bellavitaprocida.com.
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How can I cancel a reservation?
To cancel your booking, please contact us directly by phone or email: info@bellavitaprocida.com
When can I cancel a reservation?
We have a very flexible policy, so you can cancel your tour free of charge within 48 hours of the start of the tour. Please contact us directly via email to notify us of the cancellation.
How do cancellations due to weather conditions work?
For tours canceled due to bad weather, we are happy to offer our customers the choice of an alternative date or, if unable to rebook, a full refund.
Why can't I book on one of the operating days?
This may be due to the unavailability of that day on that tour. Please try another date when possible or contact us directly to double check and find the best solution for you.
PARTICIPANTS
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What is the maximum number of participants on group boat tours?
We guarantee a small number of participants on board to ensure the personal approach of the tour. The maximum number is 12 participants + 2 crew.
PAYMENTS
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What forms of payment do you accept?
For all bookings through the website we accept Visa, Mastercard, American Express, Union Pay, Apple Pay and Pay Pal.
Do I have to pay for my boat tour in advance?
No, the amount will be charged to your card on the day of the tour, but you still need to pre-authorize the payment on our website to book your place on the boat (as there are not many available). We are however equipped on board to accommodate all your payment needs.
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What if I get seasick?
A few simple tricks are enough. Seasickness is a psychological condition that is created even before leaving. Some people are more sensitive to movement than others, some take longer to get used to, but in most cases a few simple precautions are enough to not suffer from any disturbance. Our staff will evaluate the weather conditions not only to go out in total safety but also to avoid the most annoying movements so that all guests can fully enjoy the experience on board.
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Some tips that might come in handy:
If this is your first experience on board and you don't know how your body will react, avoid coffee and cigarettes, especially if on an empty stomach. Don't go fasting thinking that this will avoid nausea, in many cases it's just worse. However, avoid eating a lot, better the drier and saltier foods. Crackers, rusks, peanuts, chips. A banana can be ideal. Avoid alcohol for the first hour, so your ear and balance control will get used to the movement, you will have a chance to toast with friends a little later. If you usually wear glasses or contact lenses, keep wearing them for at least the first hour and avoid using a cell phone that forces you to focus closely.
If you are not feeling well, let the skipper know as soon as possible.
Avoid going below deck until you feel confident in your walking, the view of the horizon is of great help and even many experienced and accustomed sailors feel a sense of nausea indoors. Do not let yourself be carried away by apathy, keep busy and, in any case, notify the skipper immediately. You will see that he will find the best condition for you, if possible right at the helm of the boat! Remember that seasickness is a predominantly psychological condition and tension before departure will not help you at all. Get on board to have fun with family and friends, there is no time to suffer from the sea.
ACCESSIBILITY AND SERVICES
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Do you accept guests in wheelchairs or guests with walking difficulties?
Unfortunately we cannot accommodate guests in wheelchairs or guests with severe mobility difficulties. Access to the boat itself would be somewhat prohibitive.
Can i bring a stroller on board?
You can bring a stroller on board on most boat tours. Make sure the stroller is light, foldable and small. In any case, please contact us for reconfirmation.
Can I take suitcases with me?
You can take suitcases with you only if strictly necessary. In case you need to go to another destination immediately after your boat tour, you can leave your bags in our luggage storage and collect them when you return from your tour. In any case, please contact us for reconfirmation.
Can i bring my pet on board?
It is not allowed to bring pets on board in general. In the case of small pets, contact us directly and we will try to accommodate you.
Do you have toilets on board?
Yes. We have an emergency toilet below deck.
Do you have eco-sustainability policies?
Our boat is Plastic free, we think that we can change this planet in a positive way and that only together we can make a difference. We take the planet seriously!
How do I know where the meeting point is for my tour?
We will meet at the marina, Via Roma 1, right in front of Procida Hall.
What time should I arrive at the meeting point?
We recommend that you arrive at the meeting point at least 10 minutes before the scheduled time in order to complete the recognition procedures without problems.
What happens if I am late at the meeting point?
It is the customers responsibility to be at the meeting point 10 minutes before the scheduled time. Customers who arrive after the boat has departed will lose the opportunity to participate and tour tickets will not be refunded.
Shower on board?
Our outdoor fresh water shower is the queen of comfort! A real luxury after swimming in the sea. On our boat it is possible to take a shower outside and rinse the salt from the skin without even having to go below deck, immediately next to the ladder. It doesn't seem like much, but after a few hours of sun and repeated bathing in the sea, everyone appreciates the convenience of a shower. Obviously the shower is also the best friend of those who do not like to bathe and prefer to freshen up on board without going into the water.
Water on board is an even more precious commodity than on land, the tank is filled before each excursion, we ask all guests to use it correctly and avoid waste.
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WHAT TO BRING
Do I need to bring my confirmation email with me?
Yes, you must bring your email with you. You can print it or show it to the skipper directly from your phone or tablet.
What else do you advise me to bring?
In general, we recommend that you bring: swimsuit, beach towel, sunscreen, hat, smartphone or camera.
Should I bring seasickness tablets?
For your peace of mind, if you already know that you may be suffering from the sea, we strongly recommend that you bring them.
Should I bring water with me?
Each tour offers at least one small bottle of water.
What happens if it rains on the day of my scheduled boat tour?
Should your tour be canceled due to poor weather conditions, we are happy to offer you the choice of an alternative date or, if unable to rebook, a full refund. Please note that we may decide to cancel the boat tour also due to bad weather or sea conditions for your safety.
SAFETY ON BOARD
Do you have life jackets on the boats?
Your safety on board is our top priority. The boat is equipped with life jackets, one for each passenger.​
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What prevention and safety measures have you adopted regarding Covid-19?
All the environments are sanitized before and after each single tour.
How is sanitation carried out on board the boat?
Right now the keywords are hygiene, sanitation and safety.
After having trained our team in the new sanitation protocols, we are able to offer you our services in complete safety.
The boat will be regularly sanitized with sodium hypochlorite and alcohol before and after each excursion. Hand gel disinfectants and toilet cleaning sprays will be available.
Food and drinks will be prepared and served in single doses and following our Plastic-Free policy in full respect of the environment with particular care.
We would like to underline that the sea is certainly one of the healthiest and safest places you can visit!
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I would like to leave my feedback. What can I do?
We greatly appreciate the reviews of our guests and for this reason we ask for your emails. On our thank you note you will find the feedback site area. Just click on the link and leave your experience feedback with us. Plus, if you want, you can come and visit us on our social channels!